Laura Cadman Limited – Privacy Policy

Laura Cadman Limited is committed to protecting and respecting your privacy.

This Policy explains when and why we collect personal information about people who visit our website and how we use it.

We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.

Any questions regarding this Policy and our privacy practices should be sent by email to info@lauracadmanlimited.com

Who are we?

Laura Cadman Limited is a coaching company helping professionals and aspiring leaders to increase their self-worth, confidence and remove the limiting beliefs that are holding them back, Registered Company Number 11796207

Our business address is 12 Westmorland Court, Carlisle, CA2 5HE. 

How do we collect information from you?

We obtain information about you when you use our website, for example, when you contact us about products and services, if you call us to discuss your coaching requirements or if we meet in person for the same reason.

If you choose to subscribe to our blog, you get the option to unsubscribe at the bottom of all email notifications that are sent with each new blog post we make. Because you have to give us explicit consent to send these email notifications, we do not need to contact you again to confirm you still wish to continue receiving them.

We also collect information from you when you agree to our contract of work as a client, and any business contact details are stored in our accounting platform, QuickBooks, in order for us to maintain an accurate financial record of transactions between your business and ours.  You may view the QuickBooks UK Privacy Policy here: https://quickbooks.intuit.com/uk/privacy-policy.

Any payments you make to us via BACS, online bank transfer, or Stripe are also recorded by our bank (NatWest) - we do not control their own data collection and storage policies and security; however, we are happy with their policy at the time of writing this policy. For further details please see this link: https://personal.natwest.com/personal/privacy-policy.html

What type of information is collected from you?

The personal information we collect might include your name, address, email address, and information regarding your personal coaching requirements.

How is your information used?

We may use your information to:

  • To carry out our obligations arising from any contracts entered into by you and us
  • To contact you in relation to any information you request from ourselves about our services

We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations (for example financial and contractual obligations and records).  We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

Who has access to your information?

We will not sell or rent your information to third parties.

We will not share your information with third parties for marketing purposes.

Please be reassured that we will not release your information to third parties for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, or if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our supporters and customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

Where we store your personal data

In order to prevent unauthorised access or disclosure we have effective physical, electronic and managerial procedures to safeguard and secure the information we hold about you including online collection of data.

We keep information about you safe and secure by using an electronic database called HubSpot which is a password protected system, accessed only by staff who have been sufficiently trained and who are bound by our organisational policies and procedures. HubSpot’s privacy policy can be found here: https://legal.hubspot.com/privacy-policy

Paper copies are kept securely in locked drawers/cupboards.

If you have provided information on paper, it may be transferred to an electronic database.

If we collect and retain information for payment, audit or employment purposes, it is stored securely. We do not store debit/credit card details and destroy or obscure these as soon as your payment is processed.

How you can access and update your information?

The accuracy of your information is important to us. We’re working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change email address, or any of the other information we hold is inaccurate or out of date, please email us at: info@lauracadmanlimited.com

You have the right to ask for a copy of the information that Laura Cadman Limited hold about you.

Security precautions in place to protect the loss, misuse or alteration of your information

When you give us personal information, we take steps to ensure that it’s treated securely. Any details sent to us using the contact forms on our website are encrypted and protected with 256 Bit encryption on SSL. When you are on a secure page, a suitable notification will be shown by your web browser (e.g. Google Chrome or Microsoft Edge).

Non-sensitive details (your email address etc.) may be transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Our Website

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Use of 'cookies'

Like many other websites, the Laura Cadman Limited website uses cookies. 'Cookies' are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual.  This helps us to improve our website and deliver a better and more personalised service.

It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer, visit the help pages for your specific browser. Turning cookies of may result in a loss of functionality when using our website.

Links to other websites

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies, content and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third-party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third-party site and recommend that you check the policy of that third-party site.

16 or Under

We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian's permission beforehand whenever you provide us with personal information.

Transferring your information outside of Europe

As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.

If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.

Review of this Policy

We keep this Policy under regular review. This Policy was last updated in August 2019.

Appendix 1

Legal Basis for processing data:

Make an enquiry/contact:

6 (1) (b): The processing is necessary for the performance of a contract to which the data subject is a party, or for the taking of steps at the request of the data subject with a view to entering into a contract.

Attend an event/training/network:

6 (1) (a): The data subject has given his consent to the processing

9 (2) (a): the data subject has given his explicit consent to the processing of the personal data for one or more specified purposes (if dietary or access information is provided).

Subscribe to communications:
6 (1) (a): The data subject has given his consent to the processing

Make an information request
:

6 (1) (c):  The processing is necessary for compliance with any legal obligations to which the data controller is subject, other than an obligation imposed by contract

Enter into a service
:
6 (1) (b): The processing is necessary for the performance of a contract to which the data subject is a party, or for the taking of steps at the request of the data subject with a view to entering into a contract

9 (2) (b) processing is necessary for the purposes of carrying out the obligations and exercising specific rights of the controller or the data subject in the field of employment and social security and social protection law (if any special category data is provided).

Provision of a service:

6 (1) (c): The processing is necessary for compliance with any legal obligations to which the data controller is subject, other than an obligation imposed by contract

9 (2) (b) processing is necessary for the purposes of carrying out the obligations and exercising specific rights of the controller or the data subject in the field of employment and social security and social protection law (if any special category data is provided)

Make a complaint:

6 (1) (d): The processing is necessary in order to protect the vital interests of the data subject

Emergency Contacts:
6 (1) (d): The processing is necessary in order to protect the vital interests of the data subject

Applications for role// Trustee:

6 (1) (b): The processing is necessary for the performance of a contract to which the data subject is a party, or for the taking of steps at the request of the data subject with a view to entering into a contract

9 (2) (b) processing is necessary for the purposes of carrying out the obligations and exercising specific rights of the controller or the data subject in the field of employment and social security and social protection law (if any special category data is provided)

Communicate with us as business:

  • 6 (1) (c) suppliers, contractors, building management, IT services the processing is necessary for compliance with any legal obligations to which the data controller is subject, other than an obligation imposed by contract
  • 6 (1) (f) The processing is necessary for the purposes of legitimate interests pursued by the data controller or by the third party or parties to whom the data are disclosed, except where the processing is unwarranted in any particular case by reason of prejudice to the rights and freedoms or legitimate interests of the data subject